Microsoft Money for the past month has been refusing to update from my bank accounts. I spent a good long time on the phone with Bank of America, and they finally shunted the blame onto Money. Yeah, sure.

So, today I called Money. (Money offers unlimited free phone support, which is a fantastic policy, and unfortunately necessary; I’ve certainly cost Microsoft more than I paid them.) “Bank of America says it’s your fault, and I’m sure you’re going to say it’s their fault,” I began.

“Nope, it’s our fault,” said the cheerful support rep.

It seems Money’s servers have been down for a month. And, according to the cheerful support rep, there is no estimated time for when they’ll be reliable again. You can, however, manually import your bank statements.

A month and no estimate of when they’ll be up?? Stunning. [Tags: microsoft quicken]

Categories: Uncategorized dw