Personal Democracy Forum has a really interesting article by Kate Kaye on a study of how the US Congress views email. A sample:

…the majority of Congressional offices don’t respond to constituent email with email; in fact just 17 percent of House offices and 38 percent of Senate offices use email for this purpose. As it turns out, most survey respondents who don’t use email to respond worry that their messages could be altered and forwarded, thus misrepresenting their bosses’ positions.

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