Jon has a podcast interview of Paul English, my old friend and erstwhile partner, about treating customers with the dignity we deserve. Paul is endlessly inventive and good-hearted, as well as being wicked smart.

(Don’t forget to see the video my daughter’s production company did for Paul’s GetHuman.com site. Leah is now a senior at Emerson College. And, yes, that middle aged man in it does look suspiciously like me.) [Tags: paul_english customer_relations marketing business jon_udell leah_weinberger videos podcast ]

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