After several years of trouble-free use, my Vonage modem stopped working a couple of days ago. The green light wouldn’t stop blinking. After searching the Net for answers, I finally screwed up my courage and called Vonage phone support, about which I had heard horror stories. Well, this isn’t one of them. They answered quickly and put me in touch with the right person within a minute. The support person walked me through the steps—a little too slowly—and now I know how to reset my Vonage Motorola VT1005V modem. Let me save you the phone call:

Connect your PC to the Vonage modem by plugging a cable into your PC’s ethernet port and plugging the other end into the PC port on the modem.

Browse to http://192.168.102.1/admin.html. This will bring up the Motorola admin screen. Click the “restore factory defaults” button. Just to be sure, then click the “reboot” button.

Now unplug the power to the modem and wait ten seconds. Plug it back in. The modem’s green power light will blink for a minute or two. Once it’s on steady, you should be back in business. (If not, check to make sure you have a telephone plugged into the modem. In fact, that’s the first thing you should have done.) [Tags: vonage reboot reset factory_defaults]

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